Skills & Competencies for Operations Supervisor

Operations Supervisor job profile

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JOB SUMMARY for Operations Supervisor

Supervises the daily activities of an operational unit.

JOB RESPONSIBILITIES for Operations Supervisor

Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.

Operations Supervisor SALARY RANGE

BASE 50%
$70,250
TOTAL 50%
$71,639
Job Level
M00
Job Code
FA06000512
Education/Degree
Bachelor's Degree
Reports To
Manager

Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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3 hard skills or competencies (industry competencies) for Operations Supervisor

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Describes Value Stream Mapping (VSM) purpose and benefits in a manufacturing environment.
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Level 2 Behaviors
(Light Experience)
Identifies and minimizes critical bottlenecks within existing production for increased process efficiency.
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Level 3 Behaviors
(Moderate Experience)
Leverages value stream mapping to expose gaps in time, touches, cost, and cash.
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Level 4 Behaviors
(Extensive Experience)
Monitors all activities in value stream mapping to identify key opportunities for performance improvement.
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Level 5 Behaviors
(Mastery)
Develops solutions to minimize waste and pain points for increased productivity.
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2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Discusses different types of work orders and describes their purpose.
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Level 2 Behaviors
(Light Experience)
Enters production sequence into scheduling system and assists in creating work orders for fabrication.
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Level 3 Behaviors
(Moderate Experience)
Performs routine maintenance according to work order to maintain reliable equipment operations.
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Level 4 Behaviors
(Extensive Experience)
Prioritizes scheduled work orders to meet customer requirements.
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Level 5 Behaviors
(Mastery)
Establishes performance metrics and monitors work order status to ensure achievement of production targets.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains basic management and budgeting principles and techniques.
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Level 2 Behaviors
(Light Experience)
Enters daily activities into the database and operations management information systems.
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Level 3 Behaviors
(Moderate Experience)
Monitors expenses and budgeting to help our organization optimize costs and benefits.
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Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
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Level 5 Behaviors
(Mastery)
Develops policies and best practices in supervising production processes and service delivery.
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2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of benchmarking in inventory management.
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Level 2 Behaviors
(Light Experience)
Enters information on stocks and products flow into the inventory management software.
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Level 3 Behaviors
(Moderate Experience)
Determines and implements the appropriate inventory management techniques to be used in stock planning.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training on the emerging inventory management best practices and guidelines.
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Level 5 Behaviors
(Mastery)
Develops an inventory tracking system to optimize inventory control procedures.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Supervisor

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

Summary of Operations Supervisor skills and competencies

There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

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